Business voip...

Frequently Asked Questions

For our Business phone systems.

IP and Digital Telephones IPedge IP Telephones Service for phone system

IP and Digital Telephones

View our IP and Digital Telephone systems. The right telephone system gives you the power to increase productivity, save money, enhance your image and improve customer satisfaction. To meet your business needs, Toshiba IPedge offers three models.


Give Your Business the Edge! The right telephone system gives you the power to increase productivity, save money, enhance your image and improve customer satisfaction. To meet your business needs, Toshiba IPedge offers three models.

IP Telephones

5000-Series IP Telephones. Built to withstand the rigors of any busy workplace, Toshiba IP Business Telephones improve your ROI by eliminating long distance charges between locations, extending capabilities to remote locations, and connecting wired and wireless systems.


At Unitel, we know how vital communications are to your business. A properly planned and implemented installation is the foundation for a smooth operating, easy-to-use communication system for both you and for your customer.

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Frequently Asked Questions

  1. What is VOIP ... ? What is SIP... ?
  2. What does IP mean ... ?
  3. What is IPEdge ... ?
  4. What is POTS ... ?
  5. What does it mean to have a “cloud-based telephone system” ... ?
  6. What is UC ... ?
  7. For all STRATA CTX Products (CTX100-S, CTX100, CTX670)... ?

What is VOIP ... ? What is SIP... ?

  • Often times, the business telephone industry seems like a confusing world of acronyms.    We remove the “huh?!?” out of the acronyms to help you better understand how VoIP or SIP may be beneficial to your business!

    VoIP simply means this:  mobility… hands-free freedom in your office…or even  networking multiple locations with remote workers….all through your internet connection!

    SIP is a new and improved way to get your business telephone calls delivered.  SIP also supports the initiation of instant messaging, video games and many other multimedia services.

    Simple and Convenient?   Who knew!?

    Let us help you discover which telephone system best fits your needs and why we continue to be successful!

Session Initiation Protocol or SIP Explained

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What does IP mean ...?

  • An Internet Protocol address (IP address) is a numerical label assigned to each device (e.g., computer, printer) participating in a computer network that uses the Internet Protocol for communication.[1] An IP address serves two principal functions: host or network interface identification and location addressing. Its role has been characterized as follows: "A name indicates what we seek. An address indicates where it is. A route indicates how to get there."
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What is IPEdge ... ?

  • Toshiba IPedge® systems are software-centric unified communications platforms designed for organizations who want to deploy on an all IP network infrastructure to realize the benefits of managing a single network.
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What is POTS ... ?

  • Plain old telephone service [originally "Post Office Telephone Service/System" (POTS)] is the voice-grade telephone service that remains the most basic form of residential and small business service connection to a telephone network.
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What does it mean to have a “cloud-based telephone system” ... ?

  • It’s designed for organizations needing robust communication features without having to own and maintain an on-site telephone system. The central intelligence of the telephone system resides in a service provider’s secure data center. All you have to buy or lease are the end-user devices—such as phones and routers—and the local area network (LAN) to connect those devices to the provider’s IP network. You simply pay a monthly service fee based on the number of users and the selected calling plan then all you have to do is answer your phone calls utilizing the unified communication applications your business needs.
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What is UC ... ?

  • Office phones, cell phones, voice mail, email, videoconferencing, instant messaging and more… your organization has many ways to connect with employees, customers and business partners. But if all those channels work independently, the communication system isn’t delivering all the value that it could. Unified Communications bring it all together for more natural, productive and effective collaboration and customer care.
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For all STRATA CTX Products (CTX100-S, CTX100, CTX670) ... ?

  • 1. To Make an Outside Call Access a line and enter the phone number.
    You may leave the handset down to use the speaker option, or lift the handset for a private call. There are 2 ways to access a line. 1 = Press 9, then enter the phone number. 2 = Touch a line button on your phone, then enter the phone number.
  • 2. To Place an Internal Call
    Enter the 3 digit extension number. You may leave the handset down and use the speaker option or lift the handset for a private call. If you press the digit 2 after dialing an extension number, it will change from tone announce to voice announce.

  • 3. To Receive an Outside Call
    When a line, pool or intercom button flashes and/or rings, lift the handset to answer the call. DID (Direct Inward Dial) calls will ring to the Int button.

  • 4. To Transfer a Call
    While connected to a caller, touch CNF/TRN - the caller is automatically put on hold. Dial the 3 digit extension you wish to transfer the call to. You can wait until the party answers or simply hang up.

  • 5. Conference Calling
    While connected to an outside party, press CNF/TRN and access another line. Call the next outside party. When they answer, press CNF/TRN again to rejoin the group. You may have a max of 6 outside lines. To add an inside extension, press CNF/TRN and enter the 3 digit extension then press CNF/TRN button again to rejoin the group.

  • 6. Park Orbit
    To park a call, press PARK plus the extension you wish to park the call for. Release the call and press PAGE or dial the page code to announce the call. To pick up a call that has been parked, press PARK and dial the extension number where the call has been parked. If you do not have a PARK button, use CNF/TRN + # 33 to park a call and INT + # 32 to pick up a parked call.

  • 7. Speed Dial
    To enter a personal speed dial number, dial # 9876, press the speed dial button plus the 3 digit bin number (100-129). Enter the phone number exactly as you would dial it manually. Include the 9 for an outside line if you use 9 to call out. Press speed dial again to store the data. YOU MUST LIFT THE HANDSET AND REPLACE IT TO EXIT THE PROGRAMMING MODE.

    To cancel/change a speed dial number, go over the top of it with another number. To call a speed dial number, press speed dial and enter the 3 digit bin number.

    To enter a system wide speed dial number, dial # 66, enter the 3 digit code (200-999) and then enter the phone number including the 9 if needed to access dial tone. Press # to end.

  • 8. Message Light
    The red MSG light indicates that there is a message waiting. Press the blinking button and the system will ask you to enter your security code. If the light does not send you to voice mail and/or you want to turn off the blinking light, press INT # 409.

  • 9. Do Not Disturb (DND)
    Used to busy-out an extension. Touch once, DND becomes red. Touch again and the light goes off and the phone will be ready for calls again.

  • 10. Paging
    Press PAGE if you have a page key and speak into the receiver. If you do not have a PAGE key:
    INT # 30 - to page through idle phones
    INT # 31 + a zone number to page a group (zones 01-16)
    INT # 37 to do an emergency page
    INT # 38 + a zone number to do an emergency page to a group

  • 11. Volume Control
    To change RING volume: While the phone is idol, hold down the VOL up or down key
    To change SPEAKER volume: While on speaker phone, hold down the VOL up or down key
    To change HANDSET volume: While on the handset, hold down the VOL up or down key

  • 12. MIC (Mute)
    While on speaker phone, press the MIC key to mute your phone. The person you are talking to can't hear you but you will hear them. Touch the MIC key again to turn it back on.

  • 13. Speaker
    To transfer a call from your handset to your speake phone, touch the SPKR button then hang up the handset. To transfer a call from your speaker phone to your handset, simply pick up the handset and press the SPKR button.

  • 14. To Change Your Ring Tone
    Press #9876 to program. Press your INT button and then enter the pitch you want. (External pitches are not use 12, it turns off the ring completely) Touch your INT button again and the data will be programmed. LIFT THE HANDSET TO EXIT PROGRAMMING MODE.

  • 15. Day/Night Button
    Press the DAY/NIGHT key (usually at extension 200)
    Enter 1 for the DAY ring pattern (usually rings to front desk)
    Enter 2 for the DAY 2 / LUNCH ring pattern
    Enter 3 for the NIGHT ring pattern (usually rings to voice-mail)

    For all Digital Key Products (DK24, DK8, DK16, DK40, DK280 etc...

  • 1. How do I program in a speed dial number?
    Press Redial then Speed Dial. Enter your two digit code (10-49 for personal, 60-99 for system-wide. You may have 600-699 for system-wide speed dials. To find out, simply try both 60 and 600.) Enter the telephone number (include the 9 if need be). Press Redial.

  • 2. How do I pick up a phone call that is ringing on one phone, from another phone that isn't ringing?
    If all your lines appear on your phone, simply press the flashing line button. If you have Pool Line buttons with a station pickup button, touch the station pickup button and enter the extension number of the phone that is ringing. If you do not have a station pickup button with Pool Lines, touch Int #5 and then the extension number of the phone that is ringing.

  • 3. How do I switch from talking on my handset to talking on the speaker phone without hanging up on the person I am speaking with?
    When switching from the handset to the speaker phone you have to hold down the speaker button while hanging up the handset. If you just touch the speaker button and then hang up the handset you will disconnect the call.

  • 4. My message button constantly flashes even when I don't have messages. How do I stop that?
    Any time your message button is flashing even when you don't have new messages touch Int#409 and that will stop it from flashing. If that doesn't work, simply touch Int 409 without the # sign.

  • 5. How do I transfer a call to the General Voice Mail and not someone's individual voice mail?
    If someone would like to be transferred to the main menu of the voice mail you need to press Cnf/Trn and then enter in the extension for voice mail. This is usually a three digit number that you should have been informed of when you were trained on the voice mail. Many of our recent voice mail installations have the three digit number of 850. After the voice mail extension is entered in, simply hang up the phone and the caller is transferred into voice mail.

  • 6. How do I transfer to an employee's personal voice mail without ringing their phone?
    For Stratagy Voice Mail. To transfer a caller to an individual's voice mail without ringing their phone you need to first press Cnf/Trn and then dial the voice mail extension, (850 for most customers). You will hear the main greeting. At that time dial 998 and then the mailbox number of the person you wish to transfer the call to. Simply hang up and the caller will be transferred directly into that person's voice mail.

  • 7. How do I get into voice mail when my message button is not flashing?
    For Stratagy Voice Mail press your Int button and dial the main voice mail extension. You will then hear the main greeting. While the greeting is playing, press your * key and it will take you into user mode. At that time you need to enter your mailbox number, (usually the same as your extension number). Then enter in your security code. You are now at the main menu.

  • 8. When calling in to access my messages from outside the office, how do I get back to the main menu so I can talk to someone after I have listened to my messages?
    If you want to talk to someone at your office when you are done listening to your messages, simply press 9990 and you will go back to the main menu. At that time you can enter the extension number of the person you want to talk to. Or you can press 0 to talk to the receptionist.

  • 9. How do I delete more than one message at a time?
    For Stratagy Voice Mail. If you have a lot of messages in one mailbox and you want to delete more than one message at a time, simply press 7 and then 6 while playing your messages and it should delete all or most of your messages.

  • 10. When I am on a call and another call comes in I hear ringing over my handset. How do I stop it from ringing through my handset?
    The next time it happens, simply touch your redial and volume down key while it is ringing. That should eliminate the ringing in your handset.
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