I am writing to tell you how pleasantly surprised I was recently when I was told that your technicians could repair the phone that I dropped and broke.
The option of a repair was nice to hear in this world of "disposable "everything. I expected the usual "not able to be repaired", "we no longer stock parts for that model" or "leave it with us and we'll look at it a call you next week."
Although I did know, that, unlike other vendors, you still service and sell Toshiba, The level of your customer service was unexpected, i.e. repairing my phone while I waited.
In checking my records I find that I have relied on this phone system for over 18 years. Other than moving the phones after remodeling, no other upkeep or repair services have been required in all those years.
The sound quality of these phones is still great. I'm still impressed with the range and clarity of the speaker phones.
Thank you again for selling me and then "standing behind" an obviously superior product.
With reference to our telephone conversation this morning, I want to share with you how happy we have been with our Toshiba Telephone Equipment. The Toshiba equipment is not only a durable work horse day in and day out, the features of our Toshiba CTX 28 phone systems fits our business needs like a glove. I want to thank you for selling us a phone system that really meets our needs.
Most Sincere, Michael Bauer
Champion Insulation, Inc.
“Unitel has been the best vendor I’ve worked with in the past 15 years. The underlying concern for the customer is apparent with every person I’ve dealt with over the years. Even when there has been a concern it was handled with the customer’s best interest in mind. I steer business to Unitel whenever I can.”
Thomas E. Artz, IT Manager,
Services Plus, Inc.
"Unitel has done an outstanding job with installing and servicing our Toshiba phone system. We have been a client for over six years. In that time, the customer service has been excellent and the technical support to maintain the system has been very prompt and effective. I would recommend Unitel to other area businesses.”Jill Breitrick - AVP-Operations
230 Mavis Rd., Marion, WI 54950
"Unitel did a great job with installing our new Toshiba phone system. It was done in a very quick time, before you could blink we were up and running. The staff at Unitel was very friendly, informative and thorough in explaining the set up and in walking each of us through on how to operate the phones. If any questions came up after they left, they were very easy to reach. I have and will continue to recommend Unitel to the businesses here in Shawano and surrounding areas."
Senzig’s Fine Home Furnishings
Wisconsin’s Furniture Giant
1482 E Green Bay St
Shawano, WI 54166