Premier Community Bank Testimonial

Unitel has done an outstanding job with installing and servicing our Toshiba phone system. We have been a client for over six years. In that time, the customer service has been excellent and the technical support to maintain the system has been very prompt and effective. I would recommend Unitel to other area businesses.

Jill Breitrick – AVP-Operations

Services Plus Testimonial

Unitel has been the best vendor I’ve worked with in the past 15 years. The underlying concern for the customer is apparent with every person I’ve dealt with over the years. Even when there has been a concern it was handled with the customer’s best interest in mind. I steer business to Unitel whenever I can.

Thomas E. Artz, IT Manager,
Services Plus, Inc.

Audiology and Hearing Services Testimonial

I am writing to tell you how pleasantly surprised I was recently when I was told that your technicians could repair the phone that I dropped and broke.

The option of a repair was nice to hear in this world of “disposable “everything. I expected the usual “not able to be repaired”, “we no longer stock parts for that model” or “leave it with us and we’ll look at it a call you next week.”

Although I did know, that, unlike other vendors, you still service and sell Toshiba, The level of your customer service was unexpected, i.e. repairing my phone while I waited.

In checking my records I find that I have relied on this phone system for over 18 years. Other than moving the phones after remodeling, no other upkeep or repair services have been required in all those years.

The sound quality of these phones is still great. I’m still impressed with the range and clarity of the speaker phones.

Thank you again for selling me and then “standing behind” an obviously superior product.

Dr. Michael Thelen Au.D

Champion Insulation Testimonial

With reference to our telephone conversation this morning, I want to share with you how happy we have been with our Toshiba Telephone Equipment. The Toshiba equipment is not only a durable workhorse day in and day out, the features of our Toshiba CTX 28 phone systems fits our business needs like a glove. I want to thank you for selling us a phone system that really meets our needs.

Most Sincere, Michael Bauer
Champion Insulation, Inc.

Crossroads Care Center Testimonial

Unitel installed a new phone service for us that was desperately needed. I found their equipment of the highest standard and with all the latest technological advances.

Their service people who installed the system were professional, very courteous, and customer-focused on our individual needs and very polite. The installation went extremely smooth with little to no disruption in service.

They offered on-site education to all staff on install, which also was presented in an easy to understand format.

The system has been performing perfectly since installation.

I would highly recommend to anyone who is looking at a new phone system to choose Unitel. They are outstanding in quality, service, and customer satisfaction.

James S Torgerson, Sr.
Administrator

Muzzy Broadcasting Testimonial

It is with great pleasure to write to you today to thank you for your excellent service and wonderful phone system that has enhanced our radio stations from day one. Starting in 2016 you have made this side of our communications business so much easier and efficient to work with. The phone system is like none we have ever known. The features and benefits are second to none. I also want to thank you on the follow up and how professional your staff is. It is a pleasure to work with each and every one of them.

I would be remiss not to add that your company never stops working for your clients. A great example is how you have reached out to connect us with our out of state broadcasting stations. This service has been a wonderful benefit of working with Unitel. Continued success to your company and I look forward to many years of partnering together.

Sincerely,

Richard L. Muzzy
President
Muzzy Broadcasting

Pomp’s Tire Service on Disaster Recovery Program

Pomp’s Tire Service is a long-time customer of Unitel’s -they have well over 100 locations across the country.

From Doug Barrett (Corporate IT Manager):

“In short – I will be able to enjoy our holiday weekend because of our disaster recovery backup being in place. Today, we had a VMware host crash and reboot, and in the process, managed to wipe out the virtual hard disk for the Switchvox server. Through an unfortunate series of events, our local backup for this particular server didn’t exist and was unrecoverable.

Through Unitel’s quick response and action in getting the base server rebuilt, the tech was able to restore the server from a backup and get us back up and running like it never even happened. The total outage time from the moment the server crashed until given the all-clear was under 2 hours, and that includes us diagnosing the issue, downloading the images, and coordinating the restore.”

Had the backup not been in place, right now and through most of the weekend we’d be rebuilding hundreds of IVR’s, SIP channels, and extensions. Needless to say it’s quite the relief knowing we have this in place going forward.”

Unitel’s Disaster Recovery program is included with all new system installs and customers covered under the SUS Maintenance program. Customers outside the SUS Maintenance program pay a low price annually of $199.

What does this have to do with telephone systems?

For the most part people can work from home or do computer related work if they have available bandwidth. However, the traditional telephone system is more restrictive.

For our customers that have the Switchvox system in any platform (VMware, premise-based, or cloud) you have the ability to place up to five devices on a license or subscription -this means if you have a desk phone, you can also have a mobile app on your smart phone or a softphone on a laptop or similar device.

The mobility allows your staff to work from home if needed and still intercom, transfer, check voicemails, change status and operate as if they are in the office. Additionally, it sends their business number masking their cell or home phone number caller ID.