Testimonial from Pomp’s Tire Service on Disaster Recovery Program:

Pomp’s Tire Service is a long-time customer of Unitel’s -they have well over 100 locations across the country.

From Doug Barrett (Corporate IT Manager):

“In short – I will be able to enjoy our holiday weekend because of our disaster recovery backup being in place. Today, we had a VMware host crash and reboot, and in the process, managed to wipe out the virtual hard disk for the Switchvox server. Through an unfortunate series of events, our local backup for this particular server didn’t exist and was unrecoverable.

Through Unitel’s quick response and action in getting the base server rebuilt, the tech was able to restore the server from a backup and get us back up and running like it never even happened. The total outage time from the moment the server crashed until given the all-clear was under 2 hours, and that includes us diagnosing the issue, downloading the images, and coordinating the restore.”

Had the backup not been in place, right now and through most of the weekend we’d be rebuilding hundreds of IVR’s, SIP channels, and extensions. Needless to say it’s quite the relief knowing we have this in place going forward.”

Unitel’s Disaster Recovery program is included with all new system installs and customers covered under the SUS Maintenance program. Customers outside the SUS Maintenance program pay a low price annually of $199.

What does this have to do with telephone systems?

For the most part people can work from home or do computer related work if they have available bandwidth. However, the traditional telephone system is more restrictive.

For our customers that have the Switchvox system in any platform (VMware, premise-based, or cloud) you have the ability to place up to five devices on a license or subscription -this means if you have a desk phone, you can also have a mobile app on your smart phone or a softphone on a laptop or similar device.

The mobility allows your staff to work from home if needed and still intercom, transfer, check voicemails, change status and operate as if they are in the office. Additionally, it sends their business number masking their cell or home phone number caller ID.

Here is a link to the softphone:

https://www.sangoma.com/business-phone-systems/features/softphone/

Unlike competitive systems you are not required to purchase a license for every device. Remember, one Switchvox subscription license supports up to five devices -saving money and resources.

Also, keep in mind that this may not be a short-term issue and it’s important you make plans for what could be a new normal.

If you have the award winning Switchvox system from Sangoma and want to expand the capabilities or if you need this system please call 800-359-7833 or email customerservice@unitelinc.com TODAY.

If you do NOT have the Switchvox system and wish to learn more, we can set up a free online webinar with the manufacturer at a time of your convenience.

More News and Posts from Unitel Inc.

Senzig’s Fine Home Furnishings Testimonial

Senzig’s Fine Home Furnishings Testimonial

"Unitel did a great job with installing our new Toshiba phone system. It was done in very quick time before you could blink we were up and running. The staff at Unitel was very friendly, informative and thorough in explaining the setup and in walking each of us...

read more
Premier Community Bank Testimonial

Premier Community Bank Testimonial

"Unitel has done an outstanding job with installing and servicing our Toshiba phone system.  We have been a client for over six years.  In that time, the customer service has been excellent and the technical support to maintain the system has been very prompt and...

read more
Services Plus Testimonial

Services Plus Testimonial

“Unitel has been the best vendor I’ve worked with in the past 15 years. The underlying concern for the customer is apparent with every person I’ve dealt with over the years. Even when there has been a concern it was handled with the customer’s best interest in mind. I...

read more
Champion Insulation Testimonial

Champion Insulation Testimonial

With reference to our telephone conversation this morning,  I want to share with you how happy we have been with our Toshiba Telephone Equipment.  The Toshiba equipment is not only a durable workhorse day in and day out, the features of our Toshiba CTX 28 phone...

read more
Audiology and Hearing Services Testimonial

Audiology and Hearing Services Testimonial

I am writing to tell you how pleasantly surprised I was recently when I was told that your technicians could repair the phone that I dropped and broke. The option of a repair was nice to hear in this world of "disposable "everything. I expected the usual "not able to...

read more
Crossroads Care Center Testimonial

Crossroads Care Center Testimonial

Unitel installed a new phone service for us that was desperately needed. I found their equipment of the highest standard and with all the latest technological advances. Their service people who installed the system were professional, very courteous, and...

read more
Muzzy Broadcasting Testimonial

Muzzy Broadcasting Testimonial

Dear Fred, It is with great pleasure to write to you today to thank you for your excellent service and wonderful phone system that has enhanced our radio stations from day one.  Starting in 2016 you have made this side of our communications business so much easier and...

read more

Contact Unitel

920-739-1288

Fox Cities

Mon-Fri: 8 am - 4:30 pm

715-344-1962

Central Wisconsin

Mon-Fri: 8 am - 4:30 pm

Get Started

Call Now Button